Senior Executive at the Fair Work Ombudsman leading Customer Experience, Technology, Innovation & Leadership
Michael leads the Technology & Innovation branch at the Fair Work Ombudsman which oversees Project Management, Digital Transformation and IT. Michael has a passion for ongoing improvement and delivering outcomes and has a background in leadership of customer service, innovation, business transformation and engagement in the Public Sector, and before that in Financial Services. Michael is an accidental technologist, having project managed and sponsored numerous technology improvements in his career, joining up the benefits that business-driven change and new technologies can deliver to organisations. His current role involves transforming the approach FWO takes to projects and technology all with the key outcome of improving employee and customer experience. Apart from his day job, Michael is also a husband and father of 4 sons, is an ambassador for White Ribbon Australia; and is actively involved with his local junior rugby club.