Consultant’s Way – The Internal Consultant Skills Journey (Full day – Part I)
The internal consultant role is becoming essential in today’s workplace. All types of organisations and business units recognise the value of analysing business problems and translating them into the right solutions as a key to getting the right work done. Whether that work is done through projects or ad hoc requests, certain core skills are needed to be effective and to begin operating more as consultants and less like reactionary problem-solvers. Among those skills is the ability to understand and analyse business problems, break down a problem into manageable pieces, then recommend and ‘sell’ solutions that will adequately solve a problem or take advantage of an opportunity. This course provides industry-standard, practical skills that anyone performing an internal consultant role needs. Participants will learn effective methods to ask good questions, objectively analyse issues, and gather supporting data to understand business problems and improvement areas. To avoid ‘jumping to solutions’ this course presents approaches to think critically and understand root causes of problems. And, since acceptance and understanding by business colleagues of findings and recommendations is critical, our course helps people to learn simple and effective ways to document and present their work. Many practical and engaging exercises help students walk through the concepts presented and afford ample practice with the techniques learned.
Key learning objectives:
- describe what consulting is and why it is critical to success
- use a systematic process to understand problems, analyse needs, and formulate solutions
- use numerous methods of eliciting the right information from your clients in the right situations:
- ask questions that cause clients to express their expectations as well as their requirements
- ask questions that help discover hidden requirements
- interview customers to the greatest effect to understand the right problem to solve
- analyse problems with the help of industry standard tools such as fishbone diagrams, cause-and-effect diagrams, Pareto charts, etc
- communicate across all levels of the orgainsation using the STO model
- document and present findings and recommendations in a way that gains understanding and acceptance
- help clients prioritise their needs and your recommendations
Audience: This seminar is designed for business analysts, systems analysts, project managers, program managers, business people and anyone who conducts analysis and recommends solutions for any business ‘product’, including software, business processes, services, etc.
Course Prerequisites: Participants should have worked on the analysis, development, maintenance or enhancement of at least one business ‘product’, whether it is software, business processes, services, etc.
This is a full-day masterclass. Please see below table for the PDU distribution for the full day: