Complexity in ICT enabled change – practical approaches
This 90 minute workshop will explore complexity and its role in ICT enabled change from concept development through funding approval to implementation and benefits realisation. The aim is to stimulate critical thinking to weigh up the use of adaptive or agile approaches against the use of established plan driven approaches so that participants will be able to optimise the application of effort to various stages of projects and programs. It will include exercises to develop an understanding of complexity and an introduction to the Cynefin framework of David Snowden.
Before the event, participants will be requested to complete a short survey using a project of which they have some knowledge. The survey provides a means to explore the propensity for complexity to arise in various aspects of projects from defining a need through preparing a business case to selection of technology and an acquisition strategy concluding with implementation and benefits realisation. Through all this, interactions with sponsors, suppliers, clients or customers, end users and other stakeholders have the potential to stimulate complex behaviour, but this will not dominate all aspects of a project or program and a single approach will not necessarily fit and entire body of work.
The workshop will be mainly participatory with a limited amount of presentation. Three specialists will facilitate an exploration by the participants of complexity in real projects and will provide input on strategies for dealing with practical challenges as they are raised by the participants.